Help
- Payment options
- Tickets delivery/collection
- Cancellations and changes
- Privacy policy
- About BolshoiRussia.com
We accept:
As our company is in Russia, you will be charged in Russian currency (Russian Roubles, RUB). We use Visa/Mastercard/Amex exchange rates, so it will be same amount in your currency that you see in your order.
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2. Tickets delivery/collection
Delivery of the tickets is free.
Tickets can be delivered within Moscow, Russia.
We can deliver tickets to a hotel, cruise ship, private apartment or office in Moscow. You will indicate the delivery details during the checkout.
If you do not have the delivery details during the checkout, you can tell them after the order, but not later than 3 (three) days before the event.
Usually we deliver tickets on the first day of your arrival to Moscow.
Box-office pick-up is available as well, but we do not recommend it if you do not speak Russian.
We do not send tickets by mail because it is not safe - tickets are printed only once, lost tickets are non-recoverable.
You can cancel or make changes for any reason and receive a full refund.Cancellations and exchanges can be done at any time, but not later than 2 weeks (14 days) before the performance.You can cancel your order within 1 minute - just call us or e-mail us.No any paperwork or faxes are needed.
On 06 June 2020, the Russian Government issued a decree on changes in the conditions and terms for refunding tickets due to a high alert mode announcement in connection with the spread of new coronavirus infection.
In accordance with these changes in case of the rescheduling of performance, you can attend the performance on a new date. In case the performance is canceled an organization has a right to make a refund to a client within 6 months (180 days) from the date of the cancellation of the high alert mode.
If you have any questions, please contact us and we will be glad to assist you: cancel@BolshoiRussia.com
Your personal information, such as your name, e-mail address, phone number and delivery details is used only to process and deliver your order.
This information is completely confidential and will not be passed to any other party.
All the confidential payment details (card number and other details) is collected and processed ONLY by the processing center "Assist". We neither collect nor keep this information.
We are specialized tickets service for tickets to the Bolshoi Ballet and Opera Theatre for their events in Moscow, Russia.
Our goal is to organize the most rewarding service so you can experience the grandeur of one of the world’s most exceptional Ballet and Opera venue - Bolshoi Theatre. We are committed to providing you with individual service, giving you seats that fits your desires and budget. Our staff are highly educated with a rich professional experience.
If you have any questions, please do not hesitate to contact us
